Exchange Policy:
- You can check the package and try the item while the courier is present. If you do not want the item, you can choose to only pay the delivery charge.
- No refunds or exchanges are allowed after the courier leaves.
- This policy applies to all areas within Egypt.
- The courier will call before arriving, so please ensure you are available to try the item.
- If the order is pre-paid and you do not want the item, contact us via DM for a bank transfer or Instapay refund.
- This policy is strictly enforced for any reason.
- Delivery fees must be paid in all cases.
- Shipping time is usually 1-5 business days; local governorates may take 2-8 business days.
Refund Policy:
- Refunds are only available for defective items.
- Shipping fees for defective items will be waived to us automatically.
- The product should be in its new original state.
Sale Policy:
- No refunds during sale periods due to limited stock.
- Packages cannot be opened; only exchanges are allowed.
Return/Exchange Procedure:
- To start the return or exchange process, contact us via email, direct message on our page, or call our mobile number.
